Frequently asked questions
Do I have to be present when the driver arrives?
No. You only need to leave your order in an area accessible by our drivers. Just let us know your order is out and ready for pickup. Your clothing will normally be cleaned and delivered back to you on the next delivery day at your location. It may take longer if alterations or re-cleaning due to stubborn stains is needed.
Where should I designate the pickup/drop-off location for my laundry?
How do I prepare my first order for pickup?
What are your hours of operation?
Drivers are on delivery routes Monday to Sunday, 9am to 7pm.
What forms of payment do you accept?
We accept payment by Alipay, Wechat Pay, credit card (Visa, Master Card) and Cash.
What is the minimum charge?
The minimum charge is HK$350 (per order).
How do I contact you if I have a problem with my order?
Please email email@example.com, call or Whatsapp (+852) 6628-7733. We would be happy to help you resolve the problem.
Do you have a guarantee policy?
Washie stands by its quality and service. While in our care, we take responsibility for your garments up to ten times our charge for processing it. Sometimes we may decline to clean an item at pickup or after being spot-checked at our processing plant. This happens when we find that the garment already has too much wear and tear or is too fragile to care for. We do not take responsibility for missing items or orders both before we pickup and after we drop-off orders. Please choose a pickup/drop-off location that you are comfortable with.
How do I arrange for pickups?
Please complete the Pickup and Delivery Form on our website, call or Whatsapp (+852) 6628-7733 or email firstname.lastname@example.org.